Welcome to Winasun Ltd
We stand behind our products 100% and we guarantee the quality on everything we sell.
However, if for any reason you are not satisfied with your purchase please let us know. You can send it back to us and get your money back (the original shipping costs are non-refundable)
Simply return the unused portion for a 100% refund or exchange. The offer is void if the product is more than 50% used.
All returns must be authorised by Winasun Ltd in writing prior to returning the item(s) for a refund or exchange. Please let us know the original Purchase Order number and exactly why you would like to return the product and we will give you an RMA number (Return Merchandise Authorisation Number) which must be displayed on the shipping carton.
Goods for refund must be returned within 30 days from the date of purchase. You are responsible to cover any shipping costs incurred when sending the product back to us.
Customer Service:
Email: info@winasun.com
Phone: 61-408221393
Address: 537 Homer Street, Earlwood, NSW 2206, Australia
Hours: Monday to Friday, 8:30 AM to 5:30 PM Australian Eastern Standard Time
Refund Instructions:
• Packages that are returned without an RMA number will be refused upon returning to the warehouse.
• Once we receive your return, we will gladly exchange your item(s) or return your money.
• Refunds may be settled using the same payment method used to pay for the original purchase.
Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. Please do not dispose of any product and/or packaging from the shipment until instructed by us in writing. We will inspect the product upon receipt.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. Again, we ask that these reports are made within ten (10) business days from the purchase date.